ServiceDesk Plus Integration

Proactive Help Desk Management

While monitoreo your entire IT infrastructure with OpManager, make sure that it is tightly integrated with ServiceDesk Plus, a 100% web-based Help Desk & Asset Management Sofware. OpManager detects fault and performance problems in your network and through integration with ServiceDesk Plus, enables automatic creation of incidents based on pre-defined error conditions. This alerts the appropriate ServiceDesk Plus technician to take corrective action. On the Asset Management front, you can now view extensive hardware & software details offered by ServiceDesk Plus from OpManager's Device Snapshot view itself.

	Benefits Auto ticket generation on failure of network devices or notifications sent by any application. Automatic case routing to the appropriate technician. Centralized tracking of all network failure related tickets. Instantaneous notification of network failures enables IT to ensure maximum Infrastructure availability. Get accurate hardware & software inventory information Know who is running prohibited software
	Features Ability to create Ticket Profiles that can be applied to several devices. Ability to specify category, severity and technician information at the time of creating the profile. This eliminates the need for the Help Desk analyst to manually look at the ticket and then assign it to the appropriate technician. Complete hardware inventory covering computer, CPU, hard-disk, peripherals, ports and NIC. Lists all installed software packages.
Download the PDF version of the OpManager - ServiceDesk Plus Integration Guide. For reading the HTML version, click here.
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